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Customer story — Cargills Bank

Bringing banking closer to everyday life.

How Cargills Bank and Fortunaglobal connected digital banking with everyday customer experiences, extending access beyond traditional banking channels.

Customer
Cargills Bank
Industry and location
BankingSri Lanka
Result
Connected digital and retail banking experiences
The starting point

Banking beyond traditional branches.

Cargills Bank's approach to banking brought together financial services and the convenience of the Cargills retail network.

The opportunity was to support this approach with connected digital banking capabilities, giving customers more ways to access and manage their money.

The customer experience

Banking that fits into everyday life.

Fortunaglobal helped bring together digital banking experiences and the technology supporting them, enabling customers to access essential financial services through multiple channels.

  • Everyday banking through mobile and internet banking
  • Cash deposits and withdrawals through participating retail outlets
  • Connected payment and transaction experiences
The Cargills Bank online banking dashboard in a browser next to the mobile banking app on a phone.
What we delivered

Connected banking. Built around the customer.

Fortunaglobal supported Cargills Bank with technology across three key areas.

  • 01

    Digital banking platforms

    Retail internet and mobile banking experiences supporting accounts, transfers, payments and everyday banking services.

  • 02

    Business banking

    Digital banking capabilities supporting corporate payments, transaction approvals, account management and business financial operations.

  • 03

    Payments & integration

    Technology connecting banking channels, payment infrastructure and selected services across the Cargills retail network.

The outcome

More ways to access banking.

By bringing together digital banking and retail-connected services, the implementation supported Cargills Bank's approach to making banking more convenient and accessible.

  • Digital + RetailConnected banking experiences
  • More ways for customers to access everyday banking services
  • A connected foundation supporting retail and business banking
Connected experiences

Better banking happens when channels work together.

From digital platforms to everyday retail touchpoints, connected technology can make financial services more accessible and convenient.

Let's build what's next in banking.

Whether you're modernising an existing banking experience or building something new, we'd love to hear what you're working on.