Turn first impressions into lasting relationship
Give your customers a faster, simpler and more secure way to open an account, with digital onboarding capabilities built for today and ready for what’s next.
Powered by Affluence, our omnichannel digital banking solution.
Faster onboarding.
Stronger relationships.
Help more customers open accounts with confidence. Fortunaglobal’s digital onboarding solution combines customer origination, verification and bank staff review in a seamless, configurable experience.
- Better customer experiences
- Reach more customers
- Maintain compliance standards
- Support sustainable growth
From prospect to customer. A simpler journey.
A complete end-to-end onboarding experience designed to make account opening simple for customers and efficient for your teams.
- 01StartBegin the application online or in a branch
- 02VerifyConfirm identity and provide documents
- 03ReviewReview, decline or request more information
- 04ApproveComplete the onboarding process
- 05WelcomeA new customer ready to bank
Flexible verification for greater confidence.
Support secure and convenient identity verification with multiple methods, including document upload, face recognition and scheduled video verification.
- 01
Document verification
Upload and validate identity documents.
- 02
Face verification
Verify identity through facial recognition technology.
- 03
Video verification
Verify customer identity through a scheduled video session with a bank representative.
In control, every step of the way.
Give your teams tools to review applications, validate information and approve, decline or request further details, all within a single platform.
Reviewers see each application in one place, with the customer’s documents, verification results and history alongside. Every decision is recorded with a clear trail, so approvals, declines and requests for more information stay consistent and easy to audit.
Meet customers where they are.
Deliver a consistent onboarding experience across digital and assisted channels, including mobile, web, branches and relationship managers.
Mobile Banking
On the go
Start and complete onboarding through mobile.
Web Banking
Anywhere
A convenient onboarding experience through the web.
Bank Branch
In person
Assisted onboarding with branch staff.
Assisted Onboarding
With support
Guidance through call centres or relationship managers.
Designed to fit
your environment.
A customer might check their balance on mobile, make a payment through internet banking and return later to monitor the transaction. They see their bank, not separate products.
Aligned with regulatory requirements
Our digital onboarding solution is designed to support compliance with relevant regulatory requirements, including the Central Bank of Sri Lanka’s eKYC guidelines.
Digital Onboarding
Verification Services
- Identity verification
- Face recognition
- Other third party services
- Core bankingCRMOther systems
- Cloud (SaaS)On-premise
Let's build what's next in banking.
Whether you're modernising an existing banking experience or building something new, we'd like to hear what you're working on.